Hello, thank you for using our access control products, the solution is as follows:

The first step is to turn off the firewall and virus and threat protection;

The second step, please disable the wireless network card of the laptop, and put the IP address of the device and the computer in the same network segment within the LAN;

The third step is to check whether TCP/IP communication is normal and whether IP addresses conflict.

If you can not solve the problem you have encountered, you can also add our technical support contact information in the "Contact NABON" to facilitate your service